Thank you for shopping with Fetch AZ Life. Below is everything you need to know about how we ship orders.
Where we ship
We currently ship within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time. Orders placed from outside our shipping area may be cancelled and refunded.
Order processing time
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Once your order leaves our warehouse, delivery typically takes 3–5 business days within the contiguous United States. Total time from order placement to delivery is usually 4–7 business days, though this can vary during peak seasons or due to carrier delays.
Shipping cost
Standard shipping is free on all orders within our shipping area. There are no minimum order requirements and no hidden handling fees at checkout.
Carriers
We use a range of reputable national and regional carriers to deliver orders. The carrier for your specific order is selected at the time of shipment based on destination, package size, and service availability. Because of this, we are not able to guarantee a specific carrier at the time of checkout. Tracking information will be provided once your order ships.
Tracking
When your order ships, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear in the carrier’s system.
Incorrect addresses
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in these cases.
Lost or delayed packages
If tracking shows no movement for an extended period, please contact us at info@fetchazlife.my and we will work with the carrier to locate your package. If a package is confirmed lost in transit, we will replace it or issue a full refund.
Damaged packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.