We want you to be satisfied with your purchase. If something is not right, here is how returns and refunds work.

Return window
You may request a return within 30 calendar days of receiving your order. Requests made after this window may not be accepted.

Condition of returned items
To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In their original packaging, with all tags, inserts, and accessories included
  • Free from pet hair, odors, stains, or signs of wear

For health and safety reasons, we cannot accept returns on opened food, treats, or other consumable products unless the item is defective or there is a quality issue.

Quality issues and defective items
If you received a defective, damaged, or incorrect item, please contact us at info@fetchazlife.my within 7 days of delivery. We will cover the cost of return shipping and send a replacement or issue a full refund.

How to start a return
Email info@fetchazlife.my with your order number and the reason for the return. Our team will review your request and, if approved, send you return instructions. Please do not send items back before contacting us, as unauthorized returns may not be processed.

Return shipping cost
For approved returns that meet our policy conditions, return shipping is free. We will provide a prepaid return label or arrange pickup where available.

Restocking fees
We do not charge restocking fees.

Return address
Fetch AZ Life
4421 Dale Ave
La Mesa, CA 91941
United States

Refund processing time
Once your return is received and inspected, we will process your refund within 1–2 business days. Please note that it can take an additional 7–10 business days for the refund to appear on your original payment method, depending on your bank or card issuer.

Refund method
Refunds are issued to the original payment method used at checkout. We do not offer store credit unless you specifically request it.

Non-returnable items
The following items are not eligible for return:

  • Opened food, treats, or consumables (unless defective)
  • Items marked as final sale
  • Gift cards
  • Items returned after the 30-day window
  • Items not in their original condition or packaging

Order cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have not yet shipped can usually be cancelled for a full refund. Once an order has shipped, it is subject to the return policy above.