Fetch AZ Life (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using fetchazlife.my, you agree to the practices described here. This policy applies to all visitors and customers, and is intended for individuals who are at least 18 years of age. If you are under 18, please do not use this site or submit personal information.

Information we collect
When you place an order or contact us, we may collect:

  • Name, email address, phone number, and shipping/billing address
  • Order details, including products purchased and payment status
  • Communications you send to us
  • Technical data such as IP address, browser type, and device information
  • Cookies and similar technologies used to operate the site and remember your preferences

We do not store full payment card numbers on our servers. Payment information is processed by our payment providers.

How we use your information
We use the information we collect to:

  • Process and fulfill orders
  • Provide customer service and respond to inquiries
  • Send order confirmations, shipping updates, and transactional messages
  • Improve our website, product selection, and customer experience
  • Prevent fraud and comply with legal obligations
  • Send marketing emails, only if you have opted in (you can unsubscribe at any time)

Sharing your information
We do not sell your personal information. We may share information with:

  • Shipping carriers, to deliver your order
  • Payment processors, to complete transactions
  • Service providers who help us operate the site and communicate with customers
  • Legal authorities, when required by law

These providers are only given the information needed to perform their services.

Cookies
Our site uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not function properly.

Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your choices
You may contact us at info@fetchazlife.my to:

  • Request access to the personal information we hold about you
  • Ask us to correct or delete your information
  • Opt out of marketing communications

We will respond within a reasonable timeframe and in accordance with applicable law.

Children’s privacy
Our site is not directed to children under 18, and we do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page.

Contact
For privacy questions, email info@fetchazlife.my or write to:
Fetch AZ Life, 4421 Dale Ave, La Mesa, CA 91941, United States.